Frequently Asked Questions
Everything you need to know about your luxury guitar purchase and delivery.
How do you ensure the safety of guitars during international shipping?
We use custom-made, heavy-duty thermal packaging and high-grade shock-absorbent materials to protect every instrument. All shipments are fully insured and handled by specialized carriers experienced in transporting delicate musical instruments.
What is your return policy for high-end instruments?
We offer a 14-day return window from the date of receipt. The instrument must be returned in its original condition with all documentation. Please note that custom orders or modifications may be subject to different terms.
Do you provide CITES documentation for international orders?
Yes, for guitars containing protected woods like Brazilian Rosewood, we handle all necessary CITES export permits and legal documentation to ensure a smooth and lawful customs process.
Can I book a private appointment to test a guitar?
Absolutely. We offer private viewing sessions at our showroom where you can test our collection in a professional acoustic environment. Please contact our support team to schedule a date.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and secure online payment platforms. For high-value transactions, bank transfers are often the preferred method for faster processing.
Are your guitars professionally set up before shipping?
Every guitar undergoes a rigorous inspection and professional setup by our master luthiers to ensure optimal playability and intonation before it leaves our facility.